FAQs

What makes your jewelry special?

We are known for our one-of-a-kind creations. In fact, because many of our pieces are hand-fabricated and are made with unusual types and shapes of stones, we couldn’t duplicate them if we wanted to! We use our years of experience and knowledge to create jewelry that is high quality and original in design and wearable for this generation and the next.

How do I go about having a custom piece of jewelry made?

From the start, we listen to you for the style, purpose and function of the piece you want made. At this point we will explain the options available to you along with their benefits and drawbacks. Your feedback will enable us to design a piece that is right for you and your lifestyle. From there we will create sketches if the piece is to be fabricated, or a wax sample if it is to be cast. Once we have fine-tuned the design so you love it, we will proceed in making your new piece of wearable art.

Why should I come into The Pagoda rather than one of the larger, more well-known stores?

When you come into our shop you will be working directly with one of us. We have almost 70 years of combined experience in all facets of the jewelry trade. Catherine Laing creates her pieces by hand-fabrication and Paula Luba is a G.I.A. Graduate Gemologist who does jewelry appraisals and works with outside designers and manufacturers who use the latest technology to custom make jewelry. You will not experience any “red-tape” in getting answers to your questions because you will be working with the people who make the decisions. We have built our business on personal customer service in order to create happy, long-term customers.

Will you use my gold and stones to custom make a piece of jewelry?

In some cases we can use your gold to fabricate a piece. We usually don’t recommend using your gold on a piece that we cast because there can be problems with casting “used” gold. We will, however, take your gold in trade against our items including a custom piece. We will be happy to use your stones or let you choose stones from our beautiful selection. If we don’t have exactly what you want, we will get stones in for your approval based on your criteria.

I have never been to The Pagoda before. What is the price range of your items?

Because we use a wide mix of metals and stones, we have items in all price ranges. When we custom make an item, we make it to your specifications including the price range you want to stay within.   We order items made from contemporary metals such as titanium and tungsten that offer both durability and reasonable prices.